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Wood Flooring - Solid and Engineered Oak Flooring - JFJ Flooring

Customer Feedback - Mr Richardson

Dear John,
 
As promised you should have some photographs. I cannot say how pleased I am with every aspect of my order. Delivery was prompt. Price excellent,considering the specification and fast delivery to the North West of England. The lorry even got down my narrow country lane. The technical help was extremely thorough and explained in terms a non specialist would understand. Nothing was too much trouble and John and his team were professional throughout.
 

"The technical help was extremely thorough and explained in terms a non specialist would understand. Nothing was too much trouble and John and his team were professional throughout."

 
I chose engineered oak for my entire cottage including all wet areas and after treatment with Teatex my bathroom survived a flood when the waste failed because of a faulty part!
 
"...my bathroom survived a flood when the waste failed because of a faulty part!"
 
My joiner said the engineered oak flooring was a quality product and a dream to fit. Upstairs they 'secret' nailed the floor and in the kitchen/living room I fitted Warmup underfloor heating and adhesive and some nails were used I believe. The floor is warm to bare feet anyway but with the insulation and heating the warm up time is quick and the heating effect delightful.

"My joiner said the engineered oak flooring was a quality product and a dream to fit."

The floor is so solid and stable thanks to the high specification of the product. The wider, longer boards look beautiful in this old cottage.
 
I have no hesitation in recommending this company. Thank you.
 
Best regards
 
John Richardson

Customer Feedback- Oak engineered wood flooring after a year

“Our engineered wood flooring is still looking great one year on”

Engineered Oak Flooring in Kitchen

Please Note: Click on images to enlarge

Dear John,

As promised – one year after fitting here are some pictures from the finished article.

In short, I can confirm that I am very happy with the finished result and our engineered oak flooring is still looking great one year on after fairly heavy usage by a family with three young children. There is no sign of cupping or warping which was our main aim when choosing an engineered floor over a solid floor. We opted to have our floors glued and nailed to 19mm ply as we didn’t want to run the floors across the floor beams. We also insulated with celotex between the beams and it truly has made a world of difference to our fuel economy and the temperature in the house in winter. The only downside to the celotex is that we have to run a dehumidifier in the basement now where the air doesn’t circulate as before and the warm air from the house doesn’t heat up the basement.

Thank you very much, it was a pleasure doing business with you.

Kind Regards,
Carolina

Engineered Wood FlooringEngineered Oak Flooring

After our customers have ordered we often ask of them if they would be so kind to send us back a few pictures along with some feedback. The above is a genuine email received back a few weeks ago from Mrs Lilley, one of valued customers, a year on from when we supplied her with our engineered oak flooring.

First of all once again we would like to thank Mrs Lilley for the time she has taken to kindly send us some photos and feedback on her engineered oak flooring that we supplied. Usually the feedback that we get on our oak flooring is just after the floor has been laid and treated so its nice to hear back from a customer who has had the floor down for a year and to know that after a years worth of general wear and tear it is still looking as good as ever.

We believe that there is no better way to see the overall appearance of our product than with un-edited, non professional photos. We so often get asked questions such as "How many knots are in the floor? ""What appearance does the European oak have?" etc so it really is great to have these pictures for customers to look at. Thanks once again to Mrs Lilley for the pictures and feedback. We hope that this will help future customers to get an idea of what the finished look of our quality engineered oak flooring is like, and give them faith in the stability and durability of our engineered oak flooring after a years worth of good use.

220mm Supreme Engineered Oak Feedback

"The product is second to none, we are really pleased and would recommend the Engineered Oak Flooring to anyone."

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"Hi John,

Just a quick email to say thank you for all the technical advise with the flooring and the underlay. The product is second to none, we are really pleased and would recommend the Engineered Oak Flooring to anyone.

The delivery service was brilliant and as you can see from the photos, the flooring looks amazing in our new kitchen.

Thanks once again,

Graham and Betty."

Please Note: Click on images to enlarge

We ask all of our customers to supply us with feedback on our Engineered Oak Flooring. Whether it be good, or areas for improvement, all feedback is valuable to us. The above is a genuine email and genuine pictured received back from one of our valued customers.

We are delighted to hear that the flooring has been a success as has the Elastilon underlay. Both products have become so popular and its great to hear from another satisfied customer. We are really happy that you also mention the technical advice that we provide. As a family company we pride ourselves on customer service. Unlike many of the big company's today, we are always willing to give as much time as needed to provide you with enough information and advice so that you are confident in the engineered oak flooring and how you are going about laying it. As well as this its also fantastic to know that you were happy with the delivery of the engineered oak flooring and Elastilon. We aim to provide free next day delivery delivery Mon-Fri delivered by friendly and reliable couriers. Its really good to hear that you found that we have achieved this. Once again thank you ever so much for your feedback and we are really pleased that you are happy with the products that you got from us and the overall finish of the engineered oak flooring.

A family business that always do our best

All the best companies including ours have jobs go wrong. Its how you put them right that counts!

During 2009 we, JFJ Flooring, supplied and engineered floor to one of our clients. For some unknown reason that we still never really got to the bottom of the job went wrong. As a family business and the majority of our orders coming from recommendations we had to sort this out. This was the first problem we have never had with engineered flooring coated with treatex and we do sell several thousand pounds worth every day. I would like to thank treatex for their efforts and help to help us at jfj flooring sort this problem out working tightly with us and not leaving us in the cold. Below is the case study that Dave and Vicky our clients were kind enough to send back to us. Many thanks also to Dave and Vicky for their business with us at JFJ Flooring and their understanding with us while we put the job right asap with least inconvenience to Dave and Vicky.

Case Study – Wokingham

When deciding on a floor to buy, my husband Dave rang a few different companies he found after a search on the net. He compared products and they all seemed fairly similar but the company that stood out in his mind was JF Joinery (JFJ Flooring). John, the owner, spent a lot of time on the phone to Dave and talked him through in detail the qualities we should be searching for regarding floorboards, how to lay them and the wood stains he recommended. Although not the cheapest boards, the cost was on a par with most others, and as John had been so helpful, the product quality excellent, and he sounded ‘a nice guy’, we made our purchase.

As it turned out, we were exceptionally pleased we took this approach! We did everything as discussed – the boards were laid, the dark oak stain applied, dried and the furniture went in. Within a day or so, we noticed small scratches were appearing on the surface of the boards. Then day by day, the number of marks and scratches grew and grew, sometimes with large ‘peelings’ of oak stain coming off and revealing the original light wood underneath. In weeks our beautiful floor had turned ugly and clearly something had gone wrong.

We had a number of questions – what caused this to happen, is it fixable, how do we fix it and how do we know that it won’t happen again? As a first port of call, we went to the stain manufacturers ‘Treatex’. Their initial assessment was that we must have put the stain on incorrectly as our boards were extra dark to how ‘dark oak’ should turn out. We believed we had followed their instructions. Scratching our heads and not happy with this answer, Dave called John to see if he could shed some light. John from JFJ Flooring was fantastic. He took our concerns seriously and requested pictures to help him form his opinion. He called straight back after seeing the pictures and said that he hadn’t seen anything like this before – ever – and that he would get to the bottom of it. John was concerned for us as well as his other customers who had bought similar wood and stain combinations. John got together with Treatex and used samples of the wood we had bought with the stain – a few turned our fine while others didn’t. They reached the conclusion that the manufacturer had treated the wood with a different type of initial oil to that which it was supposed to have been treated with. This led the treatex hardwax oil to sit on the surface rather than soak into the boards and easily chip off. The manufactures of the flooring were on new year holiday so they couldn’t confirm or deny. Despite this, John pushed ahead with a resolution for us. He asked Treatex to visit our house, assess what needed to be done to repair the boards and together they arranged for professionals to come in, sand the boards back, remove the oil and reapply the Treatex stain. This was all done while we were away on holiday to minimise disruption and allow the sanders full access to the areas required.

" In every business sometimes things don’t go exactly right, and it’s how the customer is dealt with in these circumstances that separates the professionals from the cowboys."

We walked back from our holiday into a beautiful hallway, living room and dining room and, months later, not a scratch to be seen. In every business sometimes things don’t go exactly right, and it’s how the customer is dealt with in these circumstances that separates the professionals from the cowboys. Thank-you John, your honesty, integrity and customer service have been exemplary and we have no hesitation at all in recommending you to friends and family.

Vicky and Dave (aka John G!)

Treatex Hard Wax Oil Feedback

"I have been sanding and coating floors for more than 15 years and Treatex (Hardwax Oil) is by far the best product I’ve ever used"

Hello again John

I have been sanding and coating floors for more than 15 years and Treatex (Hardwax Oil) is by far the best product I’ve ever used. I wished I’d found it years ago. I am now redoing my own home with Treatex and won’t use anything else. I cannot speak highly enough of Whittle Waxes who supply Treatex in Australia. They are brilliant. Their service is second to none. I’ve never dealt with a company like them.” I appreciate your help from yourself at JFJ flooring for putting us in contact with them.

Bob Morris, Bob Morris Floors Ballarat

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