Dear Mr Fanthorpe,
Your engineered wood flooring arrived yesterday as agreed and on time. I must confess that I now appreciate why you insist there must be someone available to help unload the carriers as the weight of the 51 boxes of flooring is considerable.(Originally as you know I felt this request was unnecessary and inconvenient for ourselves) We have opened some of the boxes and laid them out onto the area to be covered. It just looks fantastic and we can't wait to see them being laid tomorrow by our carpenter.
I personally have spent hours on the internet with many of the larger companies looking at samples etc including buying from one of them who lists highly on the Google pages only to have to return the goods due to extremely poor quality and a higher price than I eventually bought from you. I also feel the sales person had very little knowledge of the product he was selling and we would have been very lucky to get any form of refund without our knowledge as solicitors.
The service that you have offered has been second to none and I do appreciate the time you have given us with our long winded questions (after being caught out on our first purchase). Long may the smaller company that actually cares remain.
" Long may the smaller company that actually cares remain."
I am about to send you some of the literature that I have received from some of your competitors that may be of interest to you. I will also send you some photographs of the finished floor within the next few days but would appreciate that you do not use them on your web site for privacy reasons. We have found through experience that samples of flooring are very misleading from all companies. Your use of ordinary photographs taken by your clients is by far the best way of giving a true visual/description of the finished floor. One thing I would say is put your prices up as your flooring is worth every penny. We paid far more from our original source and the timber was not nearly as good as your flooring.
Many thanks again
Sarah & John Williamson
S & J Solicitors